Return, Refund & Exchange Policy
At KoolYug Clothing, we strive to deliver high-quality products. If you receive a damaged, defective, or incorrect item, we're here to help.
Return & Replacement Eligibility
You may request a replacement or refund only if:
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You receive a damaged or defective product.
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You receive the wrong product.
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You receive the wrong size due to our error.
All requests must be made within 48 hours of delivery.
A clear, continuous unboxing video is mandatory for all claims. The video must start before opening the package and clearly show the shipping label, the unboxing process, and the issue with the product.
Claims without an unboxing video will not be accepted.
Customized or personalized products are non-returnable, non-exchangeable, and non-refundable, unless the wrong or damaged product was delivered by KoolYug Clothing.
We do not accept returns or refunds for:
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Incorrect size selected by the customer.
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Change of mind.
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Minor colour variations due to screen settings.
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Washed, worn, or altered products.
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Requests made after 48 hours of delivery.
Once your claim is approved, we will either:
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Send a replacement product, or
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Issue a refund if a replacement is not available.
Approved refunds will be processed to the original payment method within 5–10 business days.
KoolYug Clothing reserves the right to reject claims that do not meet the conditions of this policy.